SERVICE BOOKING CANCELLATIONS (THERAPY & CONSULTATION SESSIONS)

CANCELLATION BY CUSTOMER

• More than 12 hours before the session: free cancellation, 100% refund.
• Between 12 and 2 hours before the session: 50% of the session fee is kept, the rest is refunded.
• Less than 2 hours before the session, or if you are not available when the therapist arrives (no-show): 100% of the session fee is kept.
• Cancelling within 10 minutes of booking is always free.
• If your therapist has not arrived 30 minutes after the start time, you may cancel for free.
• You always see the exact charge on the cancel screen before you confirm.
• Rescheduling is permitted once per session, subject to therapist availability.

CANCELLATION BY THERAPIST OR CLINIC

• If the assigned therapist or clinic cancels, a 100% refund or free rescheduling will be offered.
• Refunds will be credited to your original payment method within 5–7 business days.

REFUNDS FOR SESSIONS OR SERVICE FEES

Refunds are only processed for:

• Cancellations initiated by the service provider
• System errors (e.g. double payment, technical failure)
• Therapist no-shows or refusal of service

Non-Refundable Cases:

• Services already rendered
• Patient dissatisfaction due to treatment outcome (clinical judgment)
• The part of the fee kept for a late cancellation or a no-show, as set out above

PRODUCT RETURN & REFUND POLICY (CUREVAN SHOP)

RETURN ELIGIBILITY

You can request a return for eligible items purchased from Curevan within 7 calendar days of delivery if:

• The product is defective or damaged
• The wrong product was delivered
• The product is unused, in original packaging, with invoice

NON-RETURNABLE ITEMS

• Used or opened health kits
• Personal hygiene items (e.g. electrodes, compression garments)
• Custom or perishable items (e.g. gel packs, topical creams)

RETURN PROCESS

• Raise a return request via the Curevan App or customer support
• Upload photo/video proof if requested
• Once verified, pickup will be arranged
• Refunds will be issued within 7 working days post pickup

REFUND METHOD

Refunds will be credited using the same payment method used at checkout:

• UPI / Credit Card / Debit Card / Wallets
• For COD orders, bank details must be provided for transfer

CONTACT US

If you have questions, concerns, or requests related to your privacy:

POLICY UPDATES

Curevan reserves the right to modify this policy from time to time. Updated terms will be posted on the app and website, and shall be effective from the date of posting.